2019IVR004 - Interactive Voice Response Services

General Information
BAVN ID: 36133
Category: Personal Services
Type: Request For Proposal
Description: The City of Los Angeles Department of Building and Safety is seeking proposals from interested firms to replace the Interactive Voice Response (IVR) system. The IVR provides two applications: Automated Inspection Request System (AIRS) and the Inspection Call Back System (ICBS), both of which are essential to the Department’s daily operations. The AIRS allows customers to interact with the Department’s system via their telephone keypad in scheduling an inspection, while the ICBS sends an automated notification call that provides the customer a 2-hour window of the LADBS Inspector’s arrival to the project site on the day of the inspection. LADBS must ensure the proper requirements and support of the IVR System are met to ensure high levels of functionality and avoid any lapse in services.
Prime NAICS: 517110: Wired Telecommunications Carriers
517210: Wireless Telecommunications Carriers (except Satellite)
541990: All Other Professional, Scientific, and Technical Services
561421: Telephone Answering Services
Sub NAICS: 517919: All Other Telecommunications

* The current status is 'Open'. The City is currently accepting bids/proposals.
** There is an online Business Inclusion Outreach requirement. All outreach must be completed by 04/17/19 at 11:59 PM. No outreach will be allowed or considered on or after 04/18/19 12:00 AM.

Status: Open *
Posted: 03/14/19
Outreach Due: 04/18/19 12:00 AM**
Bid Due: 05/02/19 10:00 AM
Summary Due: 05/03/19 4:30 PM

Dept: Building and Safety
Name: Mario Salazar
Email: mario.a.salazar@lacity.org
Phone: 213-482-0023


Date Location
at 10:00 AM
Department of Building and Safety - Training Room
201 North Figueroa Street, Suite 920
Los Angeles, CA 90012

A Mandatory Pre-Proposal Conference will be held on 4/4/2019 at 10:00 am. Attendance is mandatory to be eligible to submit a proposal deemed responsive. RSVP for the meeting by sending an email to LADBS.ASD@lacity.org by 10:00 am on 4/3/2019.


Please login to download listed documents for this opportunity.
Scope of Work Documents Uploaded Size
RFP 2019IVR004 03/14/19 3:52 PM 592.0 KB
Additional Documents Uploaded Size
Appendix A - IVR Workflow 03/14/19 3:52 PM 1.54 MB
Appendix B - Cost of Work 03/14/19 3:52 PM 12.0 KB
Appendix C - Sample XML Structure 03/14/19 3:52 PM 1.14 MB
Attachments 1-21 for RFP 2019IVR004 03/14/19 3:52 PM 4.58 MB
Business Inclusion Program (BIP)
Download the BAVN BIP Walkthrough manual