Customer Contact Center Interactive Voice Response Replacement - RFI NO. 2.12.20-JOINT1-KM


General Information
BAVN ID: 39146
Category: Personal Services
Type: Request For Interest
Description: The Los Angeles Department of Water and Power (LADWP) is requesting information from interested parties experienced in the planning, design, and deployment of an Interactive Voice Response (IVR) replacement.
NAICS: 517919: All Other Telecommunications

Status
Status: Amended *
Posted: 02/14/20
Bid Due: 05/08/20 3:00 PM

Contact
Dept: Water & Power
Name: Keith Martin
Email: keith.martin@ladwp.com
Phone: 213-367-4525

Amendments

Date Title
03/24/20 Addendum No. 2
LADWP has amended this RFI. For more information about the amended RFI and amended RFI Response requirements, please click on the most recent Addendum document in the "Additional Documents" section.

03/10/20 Addendum No. 1
LADWP has amended this RFI. For more information about the amended RFI and amended RFI Response requirements, please click on the most recent Addendum document in the "Additional Documents" section.


Documents

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Scope of Work Documents Uploaded Size
RFI-2.12.20-Joint1-KM - IVR System Replacement.pdf 02/14/20 10:56 AM 792.0 KB
Additional Documents Uploaded Size
Addendum No. 1.pdf 03/10/20 7:41 AM 206.0 KB
Addendum No. 2.pdf 03/24/20 12:32 PM 29.0 KB